FAQ
✦ FREQUENTLY ASKED QUESTIONS ✦ UMER MALIK ✦ Nepal
Questions Answered Directly
No sales spin. No agency marketing language. Every question below is answered honestly — because the best clients are well-informed ones.
Who actually writes the code at Umer Xpert? ▼
Umer Malik, directly. There are no subcontractors, no offshore teams, and no junior developers assigned to your project. When you hire Umer Xpert, you get 8+ years of senior engineering experience on every line of code.
What is the difference between Umer Xpert and a development agency? ▼
An agency adds project managers, account managers, and margin on top of junior developers. Umer Xpert removes all of that overhead. You communicate directly with the engineer writing your code. Faster decisions, lower cost, higher quality.
Who owns the code after the project is complete? ▼
You do, entirely. Full IP transfer is included in every project at no extra cost. All source code, assets, database schemas, and documentation are delivered to your private repository on completion.
How much does a project cost? ▼
Every project is scoped individually. Umer Xpert uses fixed-price or milestone-based contracts so you always know the total before work starts. Contact for a free technical scope and price estimate — no sales calls, just facts.
How long does a typical project take? ▼
Simple websites: 1-3 weeks. Complex web platforms: 6-16 weeks. Mobile apps: 8-20 weeks. AI integrations: 2-6 weeks depending on data complexity. Timelines are agreed before work begins and committed to in the contract.
Do you work with businesses in Kathmandu only? ▼
Umer Xpert serves clients across Nepal and internationally. All projects run fully remotely with daily commits pushed to your repository and scheduled video check-ins. Location is never a constraint.
What technologies do you specialise in? ▼
PHP, Python, JavaScript, React, Next.js, Node.js, Shopify, WordPress, AWS, Google Cloud, Docker, PostgreSQL, Redis, OpenAI/Claude integrations, React Native, Flutter. Full-stack across all modern web and mobile platforms.
Can you fix or improve an existing system? ▼
Yes. Technical audits, legacy refactoring, performance optimisation, and security hardening are standard services. Many clients come to Umer Xpert after a failed agency project or a system that has become too slow to scale.
How do I communicate with Umer during the project? ▼
Direct messaging via WhatsApp, email, or video call — whichever you prefer. No account managers or project coordinators in between. You get a direct line to the person building your product.
Do you sign NDAs before starting work? ▼
Yes, always. An NDA is signed before any project details are shared. Your business logic, data architecture, and commercial information remain strictly confidential throughout and after the project.
What if something breaks after the project is delivered? ▼
Every project includes a post-launch support period for bug fixes at no extra charge. After that, affordable monthly support retainers are available. You are never left without a point of contact after go-live.
Can you build something that runs in multiple countries? ▼
Yes. Multi-region architecture, localisation, multi-currency payment systems, hreflang SEO, and compliance across jurisdictions are all standard capabilities. Many projects serve Nepal and multiple international markets simultaneously.
Do you offer SEO as part of web development? ▼
Technical SEO is built into every web project by default: Core Web Vitals, schema markup, semantic HTML, hreflang, sitemaps, and page speed optimisation. Additional keyword strategy and content SEO is available as a separate service.
What is the payment structure? ▼
For fixed-price projects: 50% upfront to begin, 50% on delivery. For larger milestoned projects: payments are tied to each milestone. You pay for completed, tested work — not for time spent.
Have you worked with businesses in my industry? ▼
Umer Malik has built systems across real estate, fintech, e-commerce, healthcare, logistics, education, media, and legal sectors in Nepal and beyond. Specific case studies are available on request under NDA.
What happens if the project scope changes mid-way? ▼
Scope changes are handled transparently. Any addition is quoted and agreed before it enters the build. There are no surprise invoices. Change requests are documented and impact on timeline and cost is communicated clearly upfront.
How is Umer Malik different from Upwork or Fiverr freelancers? ▼
Upwork and Fiverr are marketplaces of unknown quality. With Umer Malik you know exactly who is building your product — 8+ years experience, a verifiable track record, signed NDA on day one, and a contractual commitment to quality. No bidding. No gamble.
Do you provide documentation with the code? ▼
Yes. Every project is delivered with inline code comments, a technical README, deployment instructions, and database documentation. Your team can maintain and extend the system without depending on us — that is intentional.
Can Umer Malik work with my existing development team? ▼
Absolutely. Many projects involve collaborating with an in-house team or reviewing code written by others. Umer works well alongside CTOs, product managers, and junior developers — filling gaps in architecture, performance, or specialised features.
What if I am not technical? Can I still work with you? ▼
Most clients are not engineers. Umer Malik translates all technical decisions into plain language so you can make informed choices without needing a CS degree. You stay in control of the product without needing to understand every line of code.
Do you offer fixed-price or hourly billing? ▼
Fixed-price or milestone-based — never open-ended hourly billing. You always know the exact cost before work begins. This protects your budget and aligns incentives: fast, clean delivery is always in everyone's interest.
How fast can you start on a new project? ▼
Most projects kick off within 3-5 business days of signing the contract and receiving the initial payment. Urgent projects with clear scope can sometimes begin within 48 hours. Contact to discuss your timeline.
What is included in a Technical Audit? ▼
A full technical audit covers: code quality and security vulnerabilities, database schema and query performance, server configuration and hosting costs, Core Web Vitals and SEO health, third-party dependency risks, and a written recommendations report with priority ratings.
Can you build a system that integrates with third-party tools like Salesforce, HubSpot or SAP? ▼
Yes. API integrations with CRMs, ERPs, payment gateways, marketing platforms, and custom internal tools are a core speciality. REST, GraphQL, webhooks, OAuth — all standard. If the platform has an API, it can be integrated.
How do you handle data security and GDPR / privacy compliance? ▼
Data security is built in from the architecture stage, not added as an afterthought. All projects include: encrypted data at rest and in transit, environment variable management, role-based access control, and GDPR-compliant data handling where required. Security audits are available as a standalone service.
What is the best way to get started? ▼
Send a brief description of your project via the contact form or WhatsApp. You will receive a response within 24 hours — usually sooner. No calls required to get started. Just describe what you need and you will get an honest scope and price.
Do you offer white-label services for other agencies? ▼
Yes, under strict NDA. Several agencies in Nepal use Umer Xpert as their backend engineering partner while presenting work under their own brand. Capacity is limited — contact to discuss availability.
What is your policy on revisions? ▼
Revisions that fall within the agreed scope are included at no charge. Each project contract defines what constitutes a revision versus a new feature. This is agreed before work begins to avoid any ambiguity during delivery.
Can you help if my current site is being hacked or has been compromised? ▼
Yes — emergency security response is available. If your site has been defaced, injected with malware, or is under attack, contact immediately via WhatsApp for the fastest response. Most emergency situations are stabilised within 24 hours.
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